Create an Account and Save Your Login Details
Go to the account creation page in the VPNAct dashboard, enter a username and password, and follow the on-screen instructions. No email address is required; create an account with just a username and password. Choose a username that’s easy for you to remember but doesn’t reveal your identity, and set a unique password for the account. Check your entries before submitting to make sure you haven’t accidentally included spaces or full-width characters from your input method.
After creating your account, make sure you’re in the dashboard and can find the account overview, plans, and client options. Save your login details in a trusted password manager instead of relying on your browser to keep you signed in. You’ll need the same account when switching devices, checking orders, or submitting a support ticket. If you already have an account, use your existing login details rather than creating another one.
Your account and client configuration serve different purposes. Use the account to manage orders, data, and your subscription; use the client to connect to routes on your device. Set up your account first, choose a plan, then give the subscription from the dashboard to your client. Following this order helps avoid the confusion of being signed in but seeing no routes.
Choose a Plan and Confirm Payment
Open the plans page in your account dashboard and compare monthly subscriptions with data packages. Monthly subscriptions suit regular use, with data resetting each month on the activation date. Data packages suit more occasional use and never expire; they last until used up. Consider your browsing, video streaming, and file transfer habits—not just the price. For a full comparison, read plan pricing and billing details.
Monthly subscriptions are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data packages are ¥158 for 300GB, ¥358 for 1000GB, and ¥658 for 3000GB. All plans allow unlimited simultaneous devices, but devices share the data allowance on the account plan; each device does not get a separate allowance. If you upgrade mid-term, the price difference is converted into remaining days. Check the exact result in the dashboard.
Choose a plan, then check the order’s plan name, billing method, price, and data allowance before paying as prompted in the dashboard. Payment options include Alipay, WeChat Pay, and USDT. After payment, return to the dashboard to check the order status. Don’t assume the plan is active just because the payment page closed. If the dashboard hasn’t updated, check the original order status and messages before placing another order.
VPNAct offers a 30-day money-back guarantee; see the Terms of Service for details. Once the account overview shows an active plan and its data allowance, you can get your subscription. If you have questions about an order, keep the order details and contact support through a dashboard ticket. Don’t post payment receipts in public comments.
Get Your Subscription from the Account Dashboard
Open the account overview in the dashboard and check your plan status and remaining data, then find the subscription option. The dashboard may offer a direct import that opens your client, or let you copy the subscription link. Use the option that matches your client. If the app doesn’t open, copy the link and add it manually in the client; there’s no need to keep clicking the import button.
A subscription link is not the website’s homepage or your account sign-in URL. It lets the client retrieve routes and related configuration. Paste it into the client’s “Subscription URL” or “Import from link” field, not a browser search box. Check that the full link is included, with no extra instructions, line breaks, or spaces. After importing, update the configuration to see the available routes.
Treat your subscription link as sensitive account information. Don’t share it publicly, paste it into unfamiliar online conversion sites, or post screenshots that show the full link. When contacting support, you can usually start by providing the platform, the client screen name, and the error message. Redact sensitive details from screenshots containing links or account identifiers before submitting them through a dashboard ticket.
If the dashboard offers an option to regenerate or reset your subscription, read the prompt first. Your old link may stop working, and you may need to update it on devices where it’s already imported. You don’t need a new subscription just to switch routes. Keep the dashboard accessible, then install and set up the client on each platform.
Import the Client on Your Platform
On each platform, use the compatible client and subscription options provided in the dashboard. After signing in, you can get clients for Windows, macOS, Android, and Linux; the dashboard handles the iOS download option and permissions. Start from the client page in the account dashboard. Avoid installing unfamiliar apps with the same name from third-party search results. Client names, versions, and interfaces may change, so follow the dashboard instructions.
Windows: Add the Subscription from a Link in Configuration Settings
Choose a compatible Windows desktop client in the dashboard and install it as instructed. Open the client and find its “Configuration,” “Subscription,” or similar settings page rather than starting with an empty configuration. If the dashboard offers one-click import, keep the client running and trigger the import from the dashboard. If your system asks whether to open an app, check the app name before proceeding.
To import manually, choose “Import from link” or “Add subscription” in the configuration settings, paste the link you copied, and give the configuration a recognizable name. Save it and update the configuration. Wait for the route list to appear, then select that configuration. Finally, enable the system proxy or relevant connection mode as described by the client. If the list is empty, first check whether the subscription updated successfully; don’t just toggle the connection switch.
macOS: Import the Configuration and Check System Permissions
Get the macOS desktop client for your device from the dashboard, install it, and open the app. Some clients are primarily controlled from the menu bar, so closing the main window may not quit the app. If you can’t find the subscription screen, check the app menu in the menu bar, then open configuration or subscription settings. Installing the app alone doesn’t mean the connection is active.
Use the matching import option in the dashboard, or add the subscription from a link in the client, then save and update it. Once the route names appear, choose a route and connection mode. If macOS requests network-related permissions on first use, check which app is asking and follow the dashboard instructions. If you accidentally denied a permission, check system settings and the client’s prompts; there’s no need to reinstall and hope for the best.
Android: Add a Subscription and Connect
Open the Android client option in the account dashboard and follow the instructions to get and install the compatible app. In the client, open its configuration or subscription screen, choose to add from a link, and paste the subscription URL from the dashboard. Save and update the configuration, then confirm that routes appear in the list and select it as the active configuration.
When you tap to connect, Android may show a VPN connection permission prompt. Make sure the request comes from the client you just installed, then follow the system instructions. After granting permission, return to the app and check its connection status. If another app is also managing network traffic, check for a conflict. If the connection works in the foreground but drops in the background, check the client’s guidance for battery and background activity settings rather than changing every system restriction.
iOS: Import the Subscription from the Dashboard
Open the iOS client option in the dashboard and follow the current instructions to get a compatible app. The dashboard determines which iOS download options are available; this static guide can’t reflect your account’s current status. If the option shows a plan or permission message, check your status in the account overview and follow the on-screen guidance. Don’t look for an installer from another source as a workaround.
After installing and opening the app, return to the dashboard and choose the matching import method. If the app doesn’t open automatically, use the subscription or configuration screen in the app to import from a link. Save and update the configuration, select it, then connect. If the system asks to add a VPN configuration, read the prompt and confirm the source. A connection icon in the status bar is only an initial check; follow the steps below to make sure your apps actually work.
Linux users can also get a compatible client from the dashboard and add the link in its subscription or configuration settings. Connection methods vary by desktop environment and client; see the full user guide for specific settings. This page doesn’t cover command-line setup or network routing so you can stay focused on the essentials for first-time use.
Connect to a Route and Verify It Works
After importing, select the active configuration in the client, choose a route for your target region, and connect. For your first attempt, keep the client’s recommended split-tunneling settings and avoid changing rules, DNS, and connection mode all at once. Change one setting at a time so you can identify what made a difference. Choose a route based on the target app’s requirements, not just geographic distance.
First, check that the client shows a connected status and isn’t repeatedly reporting errors such as failed configuration downloads, authentication failures, or an unreachable network. Then visit the website or app you actually want to use and try a real action, such as opening a page, loading content, or sending a request. A lit connection switch doesn’t prove that every app is using the intended route.
To check further, use an exit IP lookup page you trust and see whether the reported region matches your current route. With split tunneling, different websites may use different routes, so a local exit shown by an ordinary website doesn’t necessarily mean the connection failed. Consider the exit IP result alongside your client’s routing rules and the target app’s behavior; don’t rely on a single page to draw conclusions.
If the target app still won’t open, note the exact error message and check your active configuration, subscription update status, and selected route. Close and reopen the app, then try another suitable route and see if anything changes. Account region, platform policies, and content licensing can also affect access; switching routes doesn’t guarantee that every service will work. See connection and troubleshooting help for common issues, or consult the full guide for step-by-step checks.
Routine Updates and Next Steps
Once you’ve verified the connection, everyday use usually means opening the client, selecting a configuration, and connecting to a route. If the route list changes, update the existing subscription instead of adding every route again. Before updating, make sure the device can reach the subscription link. If the update fails, keep any configuration that still works, then check your plan status and dashboard messages before deleting anything that could leave you without a working option.
To use multiple devices at the same time, install a compatible client and import the subscription on each one. VPNAct allows unlimited simultaneous devices, but keep your account and subscription details secure. Monthly subscription data resets each month on the activation date, not at the start of the calendar month. Data packages never expire and last until used up. Check the dashboard for your remaining data, renewals, or plan changes instead of relying solely on outdated information cached in the client.
If you need help, use a dashboard support ticket to share your device platform, the client message, the affected app, and the steps you’ve already tried. Explaining exactly where things started to fail is more helpful than simply saying “it won’t connect.” For subscription basics, route types, and advanced settings, see the full user guide. To look up a specific issue, visit the Help Center.