Terms of Service

VPNAct provides international routes and subscription management, with coverage across 100+ countries and 150+ routes. The service supports Windows / macOS / iOS / Android / Linux. Obtain clients, access subscription details and manage orders through the user panel. Available routes are as shown in the panel.

The service provides network connectivity; it does not provide third-party website accounts, content licenses or paid benefits. Regional policies, access rules and account reviews are determined independently by third-party platforms. A successful route connection does not grant eligibility to use those platforms.

No email address is required; registration only needs a username and password. Keep your login details and subscription credentials secure. Do not publish, rent, resell or share them with others. If credentials are exposed or used unexpectedly, change your password promptly and contact support by ticket for help with your subscription credentials.

There is no limit on the number of devices connected simultaneously. This applies to the account holder's use on personal devices and does not authorize resale or sharing among multiple people. Do not disrupt routes or other users through automated requests or malicious resource use. When investigating unusual account activity, VPNAct may request necessary information related to the account or order.

Users must comply with the laws and regulations applicable to their location and conduct, as well as the service rules of any platform they access. Do not use the service for fraud, intellectual property infringement, distributing illegal content, unauthorized system access, cyberattacks or other unlawful purposes.

Users are responsible for their uploads, transmissions and access activity. Do not disrupt service facilities, steal other users' account information or help others misuse subscriptions. If you notice an issue that may affect service security, report it through a support ticket rather than extending its impact by continuing to test it.

Connection quality depends on factors such as your local network, device configuration, carrier routing, destination websites and route maintenance. VPNAct does not guarantee a fixed connection speed, continuous availability or uninterrupted access to any specific third-party platform. Route changes and maintenance notices are posted on the site or in the user panel.

If you have connection issues, check your client configuration and try another route first. If the problem continues, submit a support ticket. Keep your own copies of important materials and do not rely solely on this service for tasks that cannot be interrupted. Liability for impacts caused by changes to third-party services, user configuration errors or force majeure is determined under applicable law. These terms do not exclude obligations that cannot legally be waived.

Monthly subscription traffic resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into the remaining days. Traffic packages remain available until used and do not expire. See the Packages page for prices and traffic allowances. Before paying, check the package, billing method and amount in your user panel order. Alipay / WeChat Pay / USDT are supported.

You may request a full refund for any reason within 30 days of your first payment. Submit your request through a support ticket in the user panel. State that you want a refund and provide the relevant order information for verification. You do not need to explain your experience or give a reason for the refund.

Refund updates are handled through the support ticket. The time it takes for funds to arrive depends on the payment channel, and no fixed arrival time is guaranteed. Once a refund is completed, the corresponding paid service benefits end. Any additional requirements under applicable law will be followed.

For resale or sharing, unlawful use, malicious disruption of the service or infringement of others' rights, VPNAct may suspend the relevant connections or terminate account services, depending on the circumstances. The reason will be explained through the panel or a support ticket. If you disagree with the action, you may submit relevant information for review. Suspension or termination does not affect refunds or other rights provided by law.

If changes to these terms are required because of service updates or legal requirements, VPNAct will update the date on this page and announce significant changes and their effective dates on the site or in the user panel. Changes will not retroactively reduce rights attached to orders already in effect under applicable law. If you do not agree to the changes, you may stop using the service and contact support by ticket about your existing subscription.