Privacy Policy

VPNAct does not require an email address. An account can be created with a username and password, without providing a registration email. Account identifiers and password verification data are used for authentication, account management and access authorization. Do not include personal information unrelated to an issue in your username or support tickets.

Order records include the selected plan, order amount, payment status, transaction identifier and refund processing records. They are used to deliver subscriptions, verify payments and handle after-sales support. Plan status, reset dates and cumulative traffic are used for billing and quota management, not to reconstruct browsing activity. When you submit a support ticket, its description and attachments are used to investigate the issue and respond to your request.

VPNAct follows a no-logs policy: it does not record which websites users visit, or store browsing histories, access content or DNS query histories. It does not retain connection logs that link an account to specific browsing activity, nor create profiles of users' network behavior.

Establishing a connection and investigating faults may require temporary processing of operational status and error information. Diagnostic data of this kind is used only to handle the current connection or perform necessary troubleshooting, then cleared once its purpose is fulfilled; it is not converted into a long-term connection history. Cumulative traffic is billing data and is kept separate from records of access destinations. Before submitting diagnostic materials, remove subscription addresses, identity credentials and unrelated content.

Website analytics help us understand page visits, referral categories and entry-point clicks so we can improve content and user flows. They cover activity on the official website, not the content of websites accessed through international routes. Analytics should not contain passwords, subscription credentials or support ticket content.

Cookies and local storage are used to maintain sessions, save login tokens, language preferences and necessary interface state, depending on the features enabled. You can restrict cookies or clear site data in your browser settings; doing so may require you to log in again and reset your preferences. After logging out on a shared device, you should also clear any remaining site data.

VPNAct supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment service or transaction network, whose data handling practices are described by that service. VPNAct receives payment results and transaction identifiers needed to verify orders. You should not provide payment passwords or wallet private keys in support tickets.

When processing payments, delivering services and providing after-sales support, we share only the information necessary for those purposes and do not sell personal data. If disclosure is required by law, information is handled only to the extent required by applicable law. When redirected to a third-party page, verify the transaction details and read its privacy notice.

Account information is retained while account services are provided. Order and after-sales records are kept until delivery, reconciliation, refunds and dispute handling are complete, subject to applicable legal retention requirements. Analytics are retained only for as long as needed for analysis and maintenance, then deleted or de-identified. Temporary diagnostic data is cleared under the connection log policy described above and is not kept indefinitely.

You can request access to, correction of or deletion of your data through a user panel support ticket. To prevent mistaken deletion, account ownership must be verified before processing. Deletion may affect login, subscription management and access to after-sales support. Records that must be retained by law or for unresolved matters will have their use restricted and be cleared once the reason for retention no longer applies. We will notify you of the outcome through the ticket.

When there are significant changes to data processing purposes, scope or user rights, VPNAct will update this page and its last-updated month, and provide notice on the website or in the user panel. Where separate consent is required, it will be obtained as applicable; a silent update will not replace required notice.

If you have questions about this policy or specific data processing, submit a user panel support ticket describing the account and scope of your request. Do not include passwords or complete subscription credentials. See the Terms of Service for the rules governing use of the service.