VPNAct
Subscription & Connection Help

No email address is required. Create an account with a username and password, and keep your login details safe. Use the same account to view plans, access your subscription, and submit support tickets. Don’t share your password or subscription link in public notes or screenshots. If you can’t remember your login details, check your password manager and any browser where you’re still signed in. If you still can’t access your account, see the support information page for instructions on opening a ticket from the dashboard. Don’t create multiple accounts to look for an existing order.

Sign in to the user dashboard, open the subscription section in your account overview, and check your plan status. Get the client for your device, then import the subscription as instructed in the dashboard. Return to the client and confirm that the route list appears. Importing a subscription only adds its configuration to the client; it doesn’t connect you automatically. Select a route, enable the connection, and open the app you want to use to test it. Your subscription link is sensitive account information. If you have trouble importing it, share only the error message—not the full link.

In your client’s subscription or configuration settings, select the VPNAct profile and use the subscription update option. Then check the update result and route list. If the update fails, first confirm that your current network can reach the user dashboard, then check that the profile still uses the link provided there. You usually don’t need to delete the profile before updating, which could remove local settings. Reimport only if the dashboard has issued a new subscription link, the existing profile no longer works, or the client can’t repair it. Follow the dashboard instructions and make sure the new profile is enabled.

There’s no limit on the number of devices that can be online at the same time, so changing devices alone doesn’t mean you need another plan. Sign in to the same account on your new device, get the client and subscription from the dashboard, then import the subscription and connect. VPNAct supports Windows / macOS / iOS / Android / Linux. Unlimited simultaneous devices doesn’t mean unlimited data; check your plan’s data allowance and status. When you stop using an old device, remove its local subscription profile and securely delete any saved login details.

Download clients from the user dashboard. There’s no need to look for installation files in articles or chat history. After signing in, you can get the client for your platform, except for iOS; the dashboard provides iOS access details and instructions. Open the download section, select your device’s platform, and follow the on-screen steps. After installation, you still need to import your account subscription—successful installation alone doesn’t mean the service is ready to use. If your device requests permissions, review what they’re for, complete any necessary setup, then test the connection.

Pause the client and check that your local network can still open websites you normally use. If it can’t, troubleshoot your internet connection first. Reconnect, then check that the active profile is for VPNAct, a route is selected, and your plan is active. Try another route for comparison. A connected status usually means the client’s relevant feature is enabled; it doesn’t mean every app is using the route. If only certain websites fail, check routing rules, app settings, and the website’s status. Don’t reinstall the client as a first step.

Apps may connect to the internet in different ways. Check whether the client’s system proxy or the VPN function required by your device is enabled, then make sure routing rules aren’t excluding the app. Some apps have their own proxy settings or may keep an old connection running in the background. Save any changes, quit and reopen the app, then test again. If your client supports it, temporarily switch to global mode to see whether routing rules are the issue, then switch back to the mode you normally use. Follow the target platform’s rules for regional access and account restrictions.

Check your plan status in the user dashboard, then copy the full subscription link again. Make sure you don’t include any instructions, extra spaces, or only part of the link. Confirm that the import method in your client matches the dashboard instructions. Don’t enter a subscription link in a proxy server field as if it were a regular website address. If the problem persists, note the client name, device platform, and exact error message, then try updating the subscription profile in the client. Include those details in a support ticket. In screenshots, hide the full subscription link, account password, and sensitive payment details.

Check whether disconnections happen when your device sleeps, switches networks, or applies background restrictions. After waking the device, disconnect and reconnect in the client, then reopen the app you want to use. Test the connection again after switching from Wi-Fi to another network. Check whether your system restricts the client from running in the background, and whether another proxy or network-routing tool is enabled. Keep your current configuration while troubleshooting and change one setting at a time. If the problem continues, note your network environment and the steps that led to the issue so support can reproduce it.

Compare the region associated with your exit IP before and after connecting, then test the app you actually plan to use. This is more reliable than checking the client’s status alone. With rule-based routing, different websites may use different paths, so a result from one test page doesn’t represent all traffic. A DNS test shows information about domain name resolution; by itself, it can’t prove that a particular app is using the route. If your exit region isn’t what you expected, check the selected route, system proxy, and routing mode, and rule out interference from other network tools. Hide any unnecessary personal information when sharing results.

Check the route and your local network first; don’t assume you need to upgrade your plan. Pause background downloads and sync tasks, check your Wi-Fi signal, then compare other routes using the same app. If possible, test on another network too. Change only one route or network setting at a time so you can compare results. Peak-hour performance can depend on your local connection, network congestion, and the service you’re accessing. Your plan’s data allowance alone can’t explain it. If several routes are affected, submit a ticket with the time, app, and troubleshooting steps you’ve tried.

These terms mainly describe how a route is set up. An IEPL route uses a dedicated link, a relayed route forwards traffic through intermediate nodes, and a direct route uses fewer intermediate hops. These labels help explain the route, but don’t guarantee a particular speed or that an app will work. Choose a region that fits your needs, then compare connection, loading, and sustained-use performance in the app itself. If a route doesn’t work well on your current network, try another route type in the same region. There’s no need to change your entire client setup just because the route type differs.

VPNAct covers 100+ countries and offers 150+ routes. Available routes are listed in the user dashboard and in your client after updating the subscription. Choose an exit region based on the service you want to use, then compare how routes perform on your current network. A closer location isn’t necessarily a better route, and there’s no need to switch frequently if a route is working reliably. For account logins or work, consider using a consistent region and follow the target service’s rules. Check the route list to see whether a specific region is available rather than relying on the coverage total alone.

Check that the selected exit region is supported by the platform, then confirm that your browser or app is actually using that route. Quit and reopen the app, check your account region and session status according to the platform’s instructions, and compare other routes in the same region. AI tools and streaming services may also consider account permissions, billing region, and their own security checks. A successful network connection doesn’t guarantee eligibility to use a service. Don’t keep switching through many regions to try logging in. If the error continues, note the exact message and check the network route and account requirements separately.

Military-grade encryption is VPNAct’s security positioning, not a promise of a particular speed or app availability. Your experience also depends on your local network, the route you choose, your device, and the destination server. Get the client and subscription from the dashboard, and keep your account information secure. An encrypted connection doesn’t replace device updates, good password management, or the security measures of the websites you use. To compare speeds, test the same app on different routes under similar network conditions. Don’t judge performance by an encryption label alone.

Monthly plans include ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the date your plan started, not automatically at the beginning of each calendar month. Before choosing, consider how you use the service—for everyday browsing, work, or extended video streaming—and check your actual usage in the dashboard. A plan’s data allowance is a usage limit, not a speed test or a predictor of peak-hour performance. To check your remaining data or plan status, refer to the account overview after signing in.

Data packages cost ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They last until the data is used and never expire. Monthly plans suit usage planned month by month, with data resetting monthly on the plan start date. Data packages suit those who prefer to use a fixed allowance over time. Consider whether your usage is regular and whether you want a monthly reset, rather than comparing only the upfront price. “Never expire” describes the package validity period; it doesn’t mean unlimited data. Check your account status in the dashboard before changing plans or using multiple plans together.

When you upgrade a monthly plan partway through its term, the price difference is converted into remaining days. Before proceeding, check the updated plan and order details in the dashboard; don’t estimate the change yourself based on data differences or calendar-month length. If your plan hasn’t updated after payment, check the order status in the dashboard and refresh your account overview. Keep the original order record. Don’t pay again or create a duplicate order just because the page hasn’t updated. If the payment result and dashboard status don’t match, submit a ticket with the order ID, selected plan, and a screenshot of the payment result. Hide any payment details that aren’t needed for verification.

Alipay / WeChat Pay / USDT are supported. Complete payment in the user dashboard. Before paying, check the plan, amount, and order status, and follow the instructions on the current payment page. Don’t use payment details forwarded in a chat instead of the dashboard order. If the payment page shows an error, save the message and check the order to see whether payment went through before trying again. For USDT, carefully verify the network, address, and amount shown on the payment page. If anything is unclear, ask through a support ticket rather than guessing the payment details or transferring funds to an unverified address.

VPNAct offers a 30-day no-questions-asked refund. To request one, sign in to the user dashboard, open a support ticket, state that you’re requesting a refund, and provide the order ID for verification. See the Terms of Service for details on eligibility. If you’ve had connection issues, you can include the error message and steps you’ve tried to help distinguish troubleshooting from a refund request. Don’t share your subscription link or account password. Follow up in the original ticket and provide any additional information needed; don’t submit duplicate requests. The dashboard ticket response will provide updates on your refund and next steps.